FAQ

Orders and Payments

Which payment methods are accepted?

Banana Joe Games accepts credit and debit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, Google Pay and Klarna. Payment data is processed directly by authorised providers.

Do the prices include VAT?

Yes. All prices shown on the site are in Euro and include VAT where applicable.

Can I modify or cancel a confirmed order?

Orders are processed quickly. To request a modification or cancellation, write to info@bananajoe.games as soon as possible, including the order number. Banana Joe Games can only modify orders that have not yet shipped.

Shipping

Where do you ship from?

Banana Joe Games ships from the production warehouse in China by air freight. This is how the studio keeps stock fresh and delivery times consistent across the world.

How long does delivery take?

Estimated transit time is 7 to 10 working days from dispatch, for every supported destination. The tracking code is sent by email when the parcel leaves the warehouse.

Where does Banana Joe Games ship?

Banana Joe Games ships to over 45 countries across Europe, North and South America, Asia and Oceania. The full list with rates per zone is on the Shipping page.

How much does shipping cost?

Rates depend on the destination zone and the cart weight. They start from €10 for Asia and €15 for the United Kingdom and Oceania, €25 for the European Union and North America, up to €60 for the most distant destinations. The exact amount is shown at checkout. Full details on the Shipping page.

Will I have to pay customs duties on delivery?

For the vast majority of destinations, no. Banana Joe Games ships DDP (Delivered Duty Paid): customs duties and import taxes are already included in the shipping rate at checkout. Nothing else is collected by the courier on delivery.

A small number of destinations are shipped DDU: Argentina, Brazil, Chile, Ecuador, Iceland, Indonesia, Moldova, Serbia, Uruguay. In those countries the courier may collect local customs duties on delivery, according to the rules of the destination country. The full conditions are on the Shipping page.

Can I track my shipment?

Yes. When the order ships, an email with the tracking code and a link to follow the parcel on the courier's website is sent.

Products

In how many languages is DOOMTILE available?

DOOMTILE is available in three languages: English, Italian, Spanish. The language is selected on the product page at the time of purchase. The box content and the rulebook are in the selected language.

Are the hero pack expansions compatible with the Core Game?

Yes. Every expansion published by Banana Joe Games is designed to fully integrate with DOOMTILE: Core Game. Each pack includes characters, boards and additional rules compatible with the base system.

Will every expansion be released in all three languages?

Yes. Every expansion is published in the same three languages as the Core Game (English, Italian, Spanish).

Returns and Warranty

Can I return a product?

Yes, within 14 days from delivery, under the right of withdrawal. Full conditions are on the Returns & Refunds page.

What if I receive a defective product?

Products are covered by a 24-month statutory warranty of conformity. If a defect is found, write to info@bananajoe.games within two months from its discovery, including photos and a description of the problem.

Retailers and Collaborations

Do you sell to shops and distributors?

Yes. Banana Joe Games works with specialised shops and distributors. Information is on the Retailers page.

How do I contact Banana Joe Games for press or editorial collaborations?

For media, reviews and editorial collaborations: info@bananajoe.games, subject "Press" or "Collaboration".